> ## Documentation Index
> Fetch the complete documentation index at: https://kudoswall.org/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I cancel my paid plan?

Cancelling your paid plan means downgrading to **Free** plan. Senja will not delete your account or your project.

You can do this when you are on Pro or Agency plan.

## **Steps to cancel paid plan**

1. Go to your **Billing** page: [https://kudoswall.org/dashboard/settings](https://kudoswall.org/dashboard/settings)
2. Click **manage subscription**
3. It will take you to stripe portal

<Frame>
  <img src="https://mintcdn.com/kudoswall/QjGDYYg-mXYEG9WT/images/image_2026-04-22_012850431.png?fit=max&auto=format&n=QjGDYYg-mXYEG9WT&q=85&s=ed657d376a86c5c1deba806442d50cc4" alt="Image 2026 04 22 012850431" width="1382" height="358" data-path="images/image_2026-04-22_012850431.png" />
</Frame>

## **Subscription cancellation confirmation**

* After you cancel your subscription, you will receive an email confirming the cancellation
* Your account will automatically downgrade to the **Free** plan at the end of your current billing period, and you will not be charged again

You've successfully canceled your subscription. Check your email for a confirmation message.

## **What happens when I downgrade to Free plan?**

Downgrading your plan will result in the following changes to your account:

* You will lose access to paid features at the end of your billing cycle
* After your paid plan expires, you will have access to paid features for a grace period of 10 days
* All your existing assets will stay: forms, testimonials, widgets, and Walls of Love
* You will not be able to add new forms
* All your Widgets and Walls of Love will have the kudoswall branding
* If you have less than 5 testimonials, you can still collect until the max cap of 5 testimonials is filled
* If you have more than 5 testimonials already, new testimonials will be locked/hidden
