Review and approve incoming testimonials

Learn how to review pending testimonial submissions, approve the ones you want to display in widgets, and keep your testimonial library well organized.

When a customer submits a testimonial through your collection page, it lands in your dashboard with a Pending status. Nothing goes live automatically — you decide what your visitors see. Go to Dashboard > Testimonials to review everything that’s come in.

What you see in the Testimonials list

Each submission shows the author’s name, role, company, star rating, and the testimonial text. A status badge indicates whether it’s pending, approved, or rejected. You can filter the list by status using the tabs at the top, search by name or keyword, and sort by newest, oldest, highest rating, or featured first.

Approving and rejecting testimonials

1. Open the Testimonials page

   In your dashboard, click Testimonials in the left sidebar.

2. Review a submission

   Read the testimonial text, author details, and star rating. Click Preview from the overflow menu (the ··· icon) to see how it will look in a widget.

3. Take an action

   • Click Approve to make the testimonial visible in your embeddable widgets.
   • Click Reject to hide it without deleting it — rejected testimonials are archived and can be reviewed later.
   • Select Delete from the overflow menu to permanently remove a submission.

Only approved testimonials appear in your widgets. Pending and rejected submissions are never shown to your site visitors.

Additional actions

Once you’ve approved a testimonial, two more options become useful:

• Mark as featured — opens the overflow menu on any card and toggles the “Featured” label. Featured testimonials are sorted to appear first in widgets that use the “Featured first” sort order.
• Copy as quote — copies the testimonial text to your clipboard, formatted as a pull quote.

Respond quickly to new submissions — even if it’s just to approve them. Fresh testimonials signal that your product is actively used and build trust with visitors.

On the Free plan, you can have up to 5 approved testimonials at a time. Once you reach that limit, new approvals are blocked until you either delete an existing approved testimonial or upgrade to Pro for unlimited storage.

Related

Organize with tags

Use tags to categorize testimonials and filter them in your widgets.

Track performance

See how your testimonials and widgets are performing over time.